Keep the customer relationship
Build the partnership around your existing accounts. Agree customer communications, direct enquiry handling and relationship ownership before onboarding.
Cloud Terra / MSP Partnership Program
Cloud Hosting for MSPs and IT Providers
Your customers. Your relationships. Cloud Terra behind you.
Expand your managed services offering with business VM hosting, migration support and backup options from Cloud Terra.
Bring us a customer workload or discuss an infrastructure partnership. Together, we’ll define the hosting solution, support responsibilities and commercial terms around the service you deliver to your customers.
Built around your customer relationship, with service responsibilities agreed before onboarding.
YOUR CUSTOMER RELATIONSHIPS
CLEAR SERVICE SCOPE
AGREED SUPPORT RESPONSIBILITIES
Built for your managed services offering
Add cloud hosting to your offering—not another platform to operate.
Keep your team focused on customer service while Cloud Terra provides the agreed hosting infrastructure behind your offering. Start with one customer opportunity and develop the partnership around your business.
Quote with a clear service scope
Understand hosting resources, licensing, backup, support and onboarding costs before preparing your customer proposal.
Know where support starts and ends
Define who manages the platform, operating systems, applications and recovery tasks, with an agreed escalation process.
Host / Move / Protect
Cloud infrastructure behind your customer solutions.
Service availability, architecture and inclusions are confirmed in your scoped proposal.
Business VM Hosting for Your Customers
Host applications and server workloads with infrastructure scoped to resource, connectivity and management requirements.
Discuss compute, memory, storage, licensing and support options, then receive a proposal that clearly identifies inclusions and responsibilities.
Request a Hosting Quote →Migration Support for Customer Workloads
Help customers move from ageing servers or an existing hosting platform with a defined migration approach.
Review dependencies, validation requirements, cutover timing and rollback arrangements before committing to the move.
Discuss a Migration →Backup and Recovery Options
Add workload protection with requirements defined around the business.
Agree coverage, retention, restore responsibilities, testing and recovery objectives as part of the service scope.
Discuss Backup Requirements →What is coming up for your customers?
Hosting renewal
Review the current workload, service scope and renewal date before deciding whether a move makes sense.
Review a Hosting Renewal →Server refresh or application move
Assess dependencies, connectivity and migration risk before replacing an existing platform.
Discuss a Customer Migration →Backup or recovery requirement
Review workloads to protect, recovery priorities and restore testing ownership.
Discuss Recovery Options →Agree who supports what before onboarding.
This framework guides the discussion. Final responsibilities and escalation arrangements are defined in your service agreement.
| Service area | MSP role to discuss | Cloud Terra role to discuss |
|---|---|---|
| Customer relationship | Account ownership and customer communications. | Agreed partner communication and enquiry handling. |
| Hosting platform | Workload requirements and customer dependencies. | Contracted hosting infrastructure and escalation. |
| OS and applications | Guest and application management where agreed. | Additional management only if explicitly included. |
| Backup and recovery | Business priorities and customer coordination. | Contracted backup, restore and testing responsibilities. |
| Migration | Readiness, application validation and acceptance. | Agreed migration tasks, cutover and handover. |
Hosting location, support hours, licensing, security requirements, recovery objectives and service commitments are confirmed in the proposal. White-label arrangements and additional management are subject to agreement.
A clear proposal for your customer solution.
Review delivery costs and the commercial model before preparing your customer quote.
Discuss Partner TermsConfirm the details that matter:
- Compute, storage and connectivity assumptions
- Licensing, backup and management inclusions
- Onboarding and migration charges
- Support hours and out-of-scope work
- Billing, commitments and renewal terms
- Customer ownership, branding and exit arrangements
Start with one opportunity. Build from there.
Discuss
Tell us about your MSP business or customer workload.
Scope
Review resources, dependencies, support and timing.
Agree
Confirm the proposal, responsibilities and commercial terms.
Deliver and review
Follow the agreed plan and validate the service.
Have a customer workload ready to review?
Discuss the requirements with Cloud Terra.
MSP hosting partnership questions.
Who owns the customer relationship?
The partnership is scoped around your customer relationship. Communications, direct enquiries and account ownership must be agreed in the partner agreement.
Can we offer the service under our own brand?
Discuss your preferred branding and resale model. White-label availability and operating requirements require confirmation.
Who supports operating systems and applications?
Platform support is separate from guest and application management. The agreed service defines what each party supports.
Can we begin with one workload?
A single workload can start the scoping discussion. Suitability, commitments and onboarding terms require agreement.
How do we get partner pricing?
Request a proposal covering resources, licensing, backup, management, support and onboarding.
Your next customer opportunity
Discuss an MSP Partnership
Tell us about your business or customer workload and the outcome you need.
Do not include passwords or confidential customer information. You can also contact sales directly by email or phone.
Staging integration: this form attempts to submit to POST /api/enquiries on this server. Until the backend is connected, submission will fail rather than simulate success. Use fictitious details for testing.